Privacy Policy

Last updated: 24 September 2026

HOUTNL is operated by HOSNOU LTD. We respect your privacy and are committed to handling personal information transparently and securely.

This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit houtnl.com, contact us or place an order.

1. Who We Are

The business responsible for the personal information described in this policy is:

HOSNOU LTD, trading as HOUTNL

Company number: 17063930

Registered office:
20 Wenlock Road
London, England
N1 7GU
United Kingdom

Email: contact@houtnl.com

Telephone: +44 1795 904750

2. Information We Collect

Depending on how you interact with our website, we may collect:

Contact information: your name, email address, telephone number, billing address and delivery address.

Order information: the products you purchase, quantities, order value, currency, transaction details, order status and delivery information.

Payment information: information required to process payments. Payment transactions are handled through our e-commerce platform and relevant payment service providers.

Technical information: your IP address, device information, browser type, approximate location, website activity and cookie-related information.

Customer communications: information you provide when contacting us about products, orders, deliveries, returns or other enquiries.

3. How We Use Your Information

We process personal information for purposes including:

• Processing and fulfilling orders.

• Arranging delivery and providing tracking information.

• Processing payments, returns and refunds.

• Responding to customer enquiries.

• Maintaining website security and preventing fraud.

• Complying with legal, tax and accounting obligations.

• Analysing website performance.

• Measuring advertising performance and improving our marketing activities, where permitted.

4. Legal Bases for Processing

Where UK or European data protection law applies, our legal bases may include:

Contractual necessity: processing information required to fulfil orders and provide customer service.

Legal obligations: retaining information necessary to meet applicable accounting, tax and other legal requirements.

Legitimate interests: maintaining website security, preventing fraud and managing our business, where these interests are not overridden by your rights.

Consent: using non-essential cookies and certain analytics or advertising technologies where consent is required.

You may withdraw your consent at any time through the privacy controls made available on our website or by contacting us.

5. Shopify

Our online store is powered by Shopify.

Shopify provides the technology used to operate our website, manage orders and support online payments.

Information may be processed by Shopify and relevant service providers as necessary to operate the store.

For more information about Shopify's privacy practices, please visit https://www.shopify.com/legal/privacy.

6. Google Analytics

We use Google Analytics to understand how visitors interact with our website.

Depending on our configuration and your consent choices, Google Analytics may collect information about website visits, page views, interactions, device characteristics and other usage data.

This information helps us assess website performance and improve the shopping experience.

Where required, Google Analytics cookies and similar technologies will be activated only after the appropriate consent has been obtained.

7. Google Ads

We use Google Ads to advertise our products and assess advertising performance.

Depending on our configuration and your consent choices, Google Ads may use cookies or similar technologies to measure conversions and support advertising activities.

Where required, advertising-related tracking will be activated only after the appropriate consent has been obtained.

You can learn more about Google's data practices at https://policies.google.com/privacy.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Essential functions: operating the shopping basket, checkout, security and other necessary website features.

Analytics: understanding website usage and measuring performance.

Advertising: measuring advertising effectiveness and supporting relevant advertising activities.

Non-essential cookies and tracking technologies are subject to the applicable consent requirements.

You can manage your preferences through our website's cookie and privacy controls, where available, and through your browser settings.

9. Sharing Personal Information

We may share personal information with service providers where necessary to operate our business.

These may include:

• Shopify and relevant payment service providers.

• Delivery and logistics providers, including Groo Logistics where applicable.

• Google, in connection with the analytics and advertising services we use.

• Professional advisers and service providers supporting our business.

• Public authorities where disclosure is legally required.

We do not sell customer contact lists.

10. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom or European Economic Area.

Where applicable data protection law requires safeguards for these transfers, we will rely on appropriate transfer mechanisms.

11. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, accounting and the resolution of disputes.

Retention periods may vary depending on the category of information and the applicable legal requirements.

12. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of information in certain circumstances.

• Restrict or object to certain processing.

• Request data portability where applicable.

• Withdraw consent where processing is based on consent.

To exercise your rights, contact us at contact@houtnl.com.

We may need to verify your identity before responding to certain requests.

You may also have the right to complain to the relevant data protection authority.

13. Information Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse and disclosure.

No internet-based system can be guaranteed to be completely secure.

14. Children's Privacy

Our website is intended for customers purchasing heating fuels and related products. It is not directed at children.

If you believe a child has provided us with personal information inappropriately, please contact us.

15. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, business practices or applicable legal requirements.

The latest version will be published on this page with its updated revision date.

16. Contact Us

For privacy-related questions or requests:

HOUTNL / HOSNOU LTD

20 Wenlock Road
London, England
N1 7GU
United Kingdom

Email: contact@houtnl.com

Telephone: +44 1795 904750

Website: https://houtnl.com