Legal Notice
Official company information, registered office and contact details for HOUTNL.
Legal Notice / Impressum
Last updated: 24 September 2026
1. Website Operator
The website houtnl.com is operated by HOSNOU LTD, trading as HOUTNL, a private limited company registered in England and Wales.
Trading name: HOUTNL
Legal company name: HOSNOU LTD
Company registration number: 17063930
Company register: Companies House, United Kingdom
Place of registration: England and Wales
2. Registered Office
HOSNOU LTD
20 Wenlock Road
London, England
N1 7GU
United Kingdom
This is the company's registered office. Product returns and pallet collections must be arranged in advance through our customer service team.
3. Contact Information
Website: https://houtnl.com
Email: contact@houtnl.com
Telephone: +44 1795 904750
Customer service hours: 09:00–18:00
For questions concerning orders, deliveries, returns or our products, please contact our customer service team.
4. Business Activities
HOUTNL operates an online retail store specialising in heating fuels and related products.
Our catalogue includes firewood, wood pellets, wood briquettes, kindling, firelighters and heating accessories.
We supply customers throughout the United Kingdom and Europe.
5. VAT Information
Applicable VAT is included in our advertised product prices.
VAT registration number: To be added if applicable.
6. Website Content
We aim to keep the information published on this website accurate and up to date.
Product descriptions, prices, availability and delivery information may be updated when necessary.
Nothing in this notice excludes or restricts any statutory consumer rights.
7. Intellectual Property
Unless otherwise stated, the text, photographs, graphics, logos and other materials published on this website are owned by HOSNOU LTD or used with the permission of their respective rights holders.
Unauthorised commercial reproduction or distribution of protected materials is prohibited, except where permitted by applicable law.
8. External Links
Our website may contain links to third-party websites.
These websites operate independently and may have their own terms and privacy policies.
9. Privacy and Personal Data
HOSNOU LTD is responsible for the personal data processing activities described in our Privacy Policy.
For privacy-related enquiries, please contact:
Further information about our use of personal data, Google Analytics, Google Ads and cookies is available in our Privacy Policy.
10. Consumer Enquiries
For questions, complaints or requests concerning an order, please contact:
HOUTNL — HOSNOU LTD
Email: contact@houtnl.com
Telephone: +44 1795 904750
Our Returns & Refunds Policy and Terms & Conditions provide additional information about customers' contractual and statutory rights.